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Customer
Service |
| Full
Apex is equipped with professional, efficient marketing and
customer services teams. We always set customers and quality
products as our first priority, providing efficient and systematic
services to our customers. |
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Customer
Service Team |
| To
establish a quality customer service team is our major marketing
strategy. In order to provide excellent services to our customers,
we trace every process including placing orders, production,
products delivery, transportation as well as complaints from
our customers. |
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Marketing
Team |
| Our
marketing team carries out market research on a continuing basis
to analyse the trends and influences in the markets in which
our customers operate as well as technological developments
and competitive features in the PET bottles, LDPE shrink film
and corrugated paper packaging industries. This assists us to
determine an appropriate pricing of our products and to be better
positioned to react to changes in customer needs in order to
gain market share.
Direct
sales and marketing activities are conducted by our marketing
team to promote our PET bottles and corrugated paper packaging
products to our customers. We aim to serve our existing as
well as the potential customers. Our marketing team works
closely together with our customers to meet their needs and
to reach to their maximal satisfaction. Our marketing team
visits our customers based on marketing programs developed
by our marketing team to ascertain if our current range of
products meet their needs and, where necessary, would be able
to transmit our customers' needs to our product development
and design teams, who would then be able to assist the customers
in changing, modifying or developing new packaging requirements.
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